Privacy Policy

Introduction

Service Subscriber Pty Ltd (we, us, our) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.servicesubscriber.com and our subscription management software platform (Services).

This Privacy Policy applies to all users of our Services, including business owners who register for accounts and their customers who use subscription services through our platform.

By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

Personal Information from Business Users: When you register for a Service Subscriber account, we collect personal information including your full name, business name, email address, phone number, business address, Australian Business Number (ABN), and payment information including credit card details.

Customer Information: When your customers subscribe to your services through our platform, we collect their personal information including name, email address, phone number, service address, payment information, and subscription preferences.

Technical Information: We automatically collect technical information when you use our Services, including IP addresses, browser type and version, device information, operating system, pages visited, time spent on pages, and access times.

Usage Data: We collect information about how you interact with our Services, including features used, subscription plans created, customer management activities, and platform performance data.

Communication Data: We collect information from your communications with us, including emails, support tickets, feedback, and any other correspondence.

Location Data: We may collect location information when you use our Services, particularly for service delivery scheduling and routing features.

How We Use Your Information

Service Provision: We use your personal information to provide, maintain, and improve our Services, including account creation, subscription management, payment processing, customer support, and platform functionality.

Business Operations: We use information to operate our business, including billing and invoicing, account management, fraud prevention, security monitoring, and compliance with legal obligations.

Communication: We use your contact information to communicate with you about your account, service updates, billing notices, marketing communications (with your consent), and customer support.

Platform Improvement: We analyse usage data to improve our Services, develop new features, optimise platform performance, and enhance user experience.

Marketing and Analytics: With your consent, we may use your information for marketing purposes, including sending promotional emails, creating customer case studies, and developing industry benchmarks using aggregated, anonymised data.

Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, and governmental requests.

Information Sharing and Disclosure

Third-Party Service Providers: We share information with trusted third-party service providers who assist us in operating our platform, including payment processors (Stripe), email services (SendGrid), mapping services (Mapbox), file storage (Firebase), and analytics providers. These providers are contractually bound to protect your information.

Payment Processing: Your payment information is shared with our payment processor Stripe to process transactions. Stripe maintains PCI DSS compliance and has their own privacy policies governing the use of your payment data.

Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity as part of the business assets.

Legal Requirements: We may disclose your information when required by law, court order, subpoena, or to protect our rights, property, or safety, or that of our users or the public.

Aggregated Data: We may share aggregated, anonymised data that cannot identify individual users for industry research, benchmarking, and marketing purposes.

Customer Data: We do not share individual customer data with third parties except as necessary to provide our Services or as required by law. Your customers' data remains confidential and is only accessible to you through your account.

Data Security

Security Measures: We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure data centers, access controls, and regular security audits.

Payment Security: All payment information is processed through PCI DSS compliant systems. We do not store complete credit card numbers on our servers.

Access Controls: We maintain strict access controls to ensure that only authorised personnel can access personal information, and only for legitimate business purposes.

Data Breach Response: In the event of a data breach that poses a risk to your personal information, we will notify affected users and relevant authorities as required by applicable law.

Limitations: While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information transmitted over the internet.

Data Retention

Account Data: We retain your account information for as long as your account remains active. After account closure, we retain data for 30 days (Account Retention Period) to allow for account restoration.

Customer Data: Customer subscription data is retained according to your business needs and legal requirements. You can delete customer data through your account dashboard.

Financial Records: We retain billing and payment records for 7 years as required by Australian taxation laws.

Legal Requirements: Some information may be retained longer if required by law or for legitimate business purposes such as fraud prevention.

Data Deletion: You can request deletion of your personal information by contacting us. We will comply with deletion requests subject to legal and business requirements.

Your Rights and Choices

Access and Correction: You have the right to access and correct your personal information. You can update most information through your account dashboard or by contacting our support team.

Data Portability: You can export your data from our platform at any time through your account settings.

Marketing Communications: You can opt out of marketing communications by clicking the unsubscribe link in emails or updating your communication preferences in your account.

Account Deletion: You can close your account at any time. Contact our support team if you need assistance with account closure.

Privacy Complaints: If you have concerns about our privacy practices, you can contact our privacy officer or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking Technologies

Cookie Usage: Our website uses cookies and similar tracking technologies to improve user experience, analyse website traffic, and provide personalised content.

Essential Cookies: Some cookies are essential for website functionality, including session management, security, and basic platform operations.

Analytics Cookies: We use analytics cookies to understand how users interact with our website and Services, helping us improve functionality and user experience.

Marketing Cookies: With your consent, we may use marketing cookies for advertising purposes and to track the effectiveness of our marketing campaigns.

Cookie Management: You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

Third-Party Links and Services

External Links: Our website and Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Integrated Services: Our platform integrates with third-party services such as payment processors, email providers, and mapping services. Each integration is governed by the privacy policy of the respective service provider.

Customer Integrations: You may choose to integrate your account with third-party applications or services. These integrations are subject to the privacy policies of those providers.

International Data Transfers

Data Location: Your data is primarily stored on servers located in Australia. Some third-party service providers may store or process data in other countries.

Cross-Border Transfers: When we transfer data internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with Australian privacy laws.

Third-Party Compliance: Our international service providers are contractually required to maintain privacy and security standards equivalent to Australian requirements.

Children's Privacy

Age Restrictions: Our Services are intended for businesses and are not designed for use by individuals under 18 years of age.

No Intentional Collection: We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Parental Notice: If you believe we have collected information from a child under 18, please contact us immediately.

Australian Privacy Principles Compliance

APP Compliance: This Privacy Policy and our data handling practices comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Notifiable Data Breaches: We comply with the Notifiable Data Breaches scheme and will notify affected individuals and the OAIC of eligible data breaches.

Credit Reporting: If applicable, we comply with credit reporting provisions of the Privacy Act in handling credit-related personal information.

Changes to This Privacy Policy

Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification: We will notify users of material changes to this Privacy Policy by email and by posting the updated policy on our website.

Continued Use: Your continued use of our Services after policy changes constitutes acceptance of the updated Privacy Policy.

Review Date: We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

Privacy Officer: If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer.

Email: privacy@servicesubscriber.com

Address: PO BOX 15, Hamilton Central, QLD 4007

OAIC Complaints: You may also lodge a privacy complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.

Response Time: We will respond to privacy inquiries and complaints within 30 days of receipt.

Definitions

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Customer Data means personal information about your customers that you input, upload, or transmit to our platform in connection with your use of our Services.

Services means our subscription management software platform, website, and related services provided by Service Subscriber.

Australian Privacy Principles (APPs) means the privacy principles set out in Schedule 1 of the Privacy Act 1988 (Cth).

OAIC means the Office of the Australian Information Commissioner.

Account Retention Period means the period of 30 days from the completion of your final Subscription Period.